Questions and concerns

Draft. Counsel will finalize the wording before NUVI launches. The headings below are the shape it will take; the text under them is not legal wording yet. Words in [SQUARE BRACKETS] are values counsel or NUVI has still to fill in.

1. Where to write

Email [CONTACT_EMAIL]. One address for everything: a question about a quote, a complaint about how a request was handled, a privacy request, or a report about a listing.

Please include your member number or request number if you have one. It is the fastest way for us to find the right record.

2. When you hear back

We aim to reply within 3 business days.

If we need longer — because we are waiting for the clinic or esthetics studio — we will tell you that within the same 3 business days, along with what we are waiting for.

3. Money, refunds, and cancellations

You pay the clinic or esthetics studio directly. NUVI does not take payment for care and does not hold your money.

That means a refund, a deposit, or a cancellation fee is decided under that provider's own terms. Write to us anyway: we will pass your request on in Korean, keep a record of it, and tell you what they answer.

4. What we keep

We keep a record of what you asked, when, who handled it, and what was answered.

5. If we cannot settle it

If our answer does not resolve the matter, you can take it to an outside body. The Korean body and the way to reach it will be listed here: [DISPUTE_BODY].

Your rights under the law where you live are not affected by this page.

6. Operator

The business details of the operator, including the registration numbers, are at the bottom of every page.